Welcome to MateUp. Your privacy isn’t just a legal requirement to us—it’s the foundation of the trust you place in our matchmaking community. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website and services.
1. Information We Collect
To help you find the perfect match, we need to get to know you a little. We collect information in three ways:
- Information You Provide: This includes your name, email address, gender, date of birth, sexual orientation, and photos. When you set up a premium account, we collect billing information via our secure payment processors.
- Information from Others: If you use social media logins (like Google or Facebook), we receive data permitted by those platforms to help build your profile.
- Usage Information: We automatically collect data about your activity on MateUp, such as who you’ve swiped on, messages sent, and your IP address/location to show you local matches.
2. How We Use Your Data
We don’t just sit on your data; we use it to make your experience better. Specifically for:
- Matchmaking: Connecting you with users who fit your preferences.
- Premium Features: Processing your Credit Purchases and managing your subscription status.
- Safety: Verifying accounts and preventing fraudulent behavior.
- Communication: Sending you notifications about new matches or account updates.
3. Sharing Your Information
We do not sell your personal “identifiable” information to third parties. However, we do share data in these specific instances:
- With Other Users: Your public profile (photos, bio, interests) is visible to other members of MateUp.
- Service Providers: We work with partners to handle credit card processing (Stripe/PayPal), analytics, and cloud hosting.
- Legal Necessity: If required by law or to protect the safety of our community.
4. Credit Purchases & Financial Data
Your financial security is a top priority.
- MateUp does not store your full credit card number.
- All transactions for Premium Credits are handled through encrypted, PCI-compliant third-party payment gateways.
- We only retain transaction history (amount and date) to manage your balance.
5. Your Rights & Choices
You are in the driver’s seat of your data. You have the right to:
- Access & Edit: Update your profile info at any time in the app settings.
- Delete: You can request the deletion of your account. Once deleted, your profile is hidden, and we begin the process of scrubbing your data from our active servers.
- Cookies: You can manage your cookie preferences through your browser settings.
6. Data Security
We use industry-standard encryption and security protocols to protect your data. While no system is 100% “unhackable,” we monitor our systems 24/7 to prevent unauthorized access.
7. Updates to This Policy
As MateUp evolves, so will this policy. If we make significant changes, we will notify you via the email associated with your account or through a prominent notice on our site.
Contact Us
If you have questions about your privacy, please reach out to our Data Protection Officer at: [email protected]